Escalated

Hello.

I appreciate you taking the time in bringing this to our attention. Please accept my sincerest apologies for the poor service you have been experiencing.

I will get involved personally to resolve the matter by contacting the distributor responsible for delivering your newspaper and escalate the service issues you have been experiencing.

I am confident the issue will be addressed immediately.  

However, should you have any further delivery issues, please do not hesitate to let us know.

Thank you again for being a loyal subscriber.

Kind Regards,