Redirecting - Desktop User

Hello _____,

Thank you for your email and we appreciate you writing to us!

After you login are you being redirected and then sent back to the login screen? Many people describe the experience as being "stuck in a loop".

If so, there are a few things you can do to help diagnose and fix this potential cookie issue.

DESKTOP

Open your Safari browser > click 'Safari' in the top left > click Preferences:

Click 'Privacy' then make sure that 'Prevent cross-site tracking' and 'Block all cookies' are unchecked:

If these settings are already correct, check to make sure you are using the most updated version of Safari.

Three additional options

Delete all cookies

Open your Safari browser > click 'Safari' in the top left > click 'Preferences' > click 'Privacy' > click 'Manage Website Data' > click 'Remove All' > then click 'Done':

Clear cache

Open your Safari browser > click 'Safari' in the top left > click 'Preferences' > click 'Advanced' > Check off 'Show Develop menu in menu bar' > Close out of Preferences and then in your browser window click 'Develop' > then click 'Empty Caches':

If all else fails and your login credentials are correct, log in and out two times in a row.

We hope that helps! If further assistance is needed, please let us know. Otherwise, we hope you have a great day and thank you for contacting Subscriber Services.